Frequently Asked Questions

How are BHS Direct different from other online retailers?

We aim to deliver a British company based on quality, service and integrity. 

FAQ That’s why your BHS Direct pledge 25% of our annual profits towards supporting the people in UK affected by the decline of high street retail industry – directly, with enhanced career skills, training and sponsorship. FAQ Suppliers

Furthermore, 25% of BHS Direct’s annual profits will be shared with all “our colleagues” it is with their contribution that BHS Direct can become a successful British institution. Employee share scheme

Are you connected or affiliated in any way to any previous or current companies of similar name?

We are not affiliated with any company in any way past or present of similar name.  

BHS Direct Limited is a new company founded out of  principles and a simple idea. ” visit our pledge

Will you be offering finance on purchases & loyalty rewards made with BHS Direct?

Yes we plan to offer a range of finance options, solutions & rewards for loyal customers.

Individual or multiple basket items, *including 0% finance options on many of our products and services.  Plus great loyalty rewards with ‘hearts‘ 

What will your returns policy be?

Comprehensive – 100% satisfaction.

If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not. You may return a product for up to 30 days from the date you purchased it. Any product you return must be in the same condition you received it and in the original packaging.

Should our company become partner supplier to BHS Direct, would we be expected to adhere to your returns policy also?

The right kind of supplier.

Most definitely yes, offering the very best customer service is paramount to BHS Direct and therefore; in turn we would expect our partners to have shared and similar values.

What are your terms of business?

Contact Us

Please use the contact details below and a member of the team can forward you our standard terms of business and discuss any questions you have in greater detail.

What type of suppliers do you want to work with?

We want to hear from you!

Are you are a quality manufacturer we would love to hear from you if your a British company looking to deliver your products to a wider audience. Whether you are an established brand or a unique start-up get in touch today.

What departments does BHS Direct have in-store?

Home Sweet Home

For every corner of your home; whether you’re looking for a solid reliable well-built quality piece of classic design furniture or a modern cutting edge unique style to stand out from the crowd.  Stylish reliable quality furnishing for your Home-Sweet-Home” create it; know it.

Innovation of Tomorrow

Cutting edge and all things connected. That’s the “Internet of Things” IOT – electrical department. Whether a simple display installation or something more involved our specialist team of expert system designers and customer project implementation specialists can offer a tailored customer site project installation service. We want to help our customers benefit from the latest technologies from the very best connected manufacturer products available.  All backed by our peace of mind project implementation service guarantee. Innovation of Tomorrow” today; experience it.

Women of Style

Women’s trends, inspiration for the new season, smart looks, dresses and party outfits, variations on hue, fabrics and style details. Featuring iconic brands, manufacturers and British designers for the strong, elegant and always self-assured ‘”Women of Style” love to; wear it.

Little B’s

For your baby-b’s, newborns 0 to 3 and the bigger-little b’s 4-8 and 9-12 years.     Fashionable, practical, classical and modern choices that compliment your children and family values. Little b’s” this time is precious; cherish it.

British Gentleman

When formal you are impeccable, smart when casual, enthusiastic for life, relaxed and at peace with ones inner-being. British Gentlemen” are always of good conduct and courteous nature; own it.

Travel & Adventure

Whether you plan to travel, navigate, the planet or stay closer to home in the the wonderful British countryside, we aim to supply everything for the budding global explorer. Travel & Adventureseize the moment; live it.