RETURNS REFUNDS & EXCHANGE TERMS
Terms & Conditions
Returns are welcomed if you change your mind for any reason within (30) days of delivery.
For a full refund or exchange Products must be returned in a saleable condition. This means that they must be unused and in their original packaging with garment tags and any other security devices or seals still attached and intact.
We reserve the right to consider the condition of any Product that you wish to return and make any deductions appropriate if there are indications that the Product, its tags, security devices or seals have been used, removed, broken or tampered with. ‘BHSD’ are not responsible for any costs associated with the return of the item or items. We suggest you make appropriate arrangements for your return to be fully insured as non returned or damaged in transit goods, will not be refunded.
In the unlikely event of a fault, or if you wish to return the item for any other legal reason (such as it does not fit the description given to it on the packaging or website). You will be offered a refund, repair or replacement within (30) days of delivery. In the same circumstances, after (30) days, you will be offered the option of a repair or replacement (subject to product availability) in accordance with the manufacturer’s warranty.
We reserve the right to consider the condition of any Product that you wish to return and make any deductions appropriate if there are indications that the Product, its tags, security devices or seals have been used, removed, broken or tampered with.
‘BHSD’ standard returns policy does not apply to the following items and therefore are excluded from our standard return policy:
Products returned in a non-resalable condition, Gift cards, Personalised items, Made to measure, Fitted and home installed IOT products.
Furniture – Some items may be subject to an extended warranty and their own terms and conditions, which will be provided to you at the time of purchase.
Electrical Goods – Your electrical appliance has a manufacturer’s warranty. Full details of the warranty and how to register it are contained within the item’s packaging.
The manufacturer’s warranty and this Refund Policy do not affect your legal rights.
Some items may be subject to an extended warranty and their own terms and conditions, which will be provided to you at the time of purchase.
For all requests for refunds, exchanges or returns outside our standard policy you should in the first instance email us at firstname.lastname@example.org or by calling 0845-862-1842, who will advise you on your best course of action and, if appropriate, issue a (BRET) returns authorisation number.
Please note: These terms are absolute, we are not able to process any returns, refunds or exchanges without a vaild ‘BRET’ code.